Who controls your data
Terracotta House, 16 London Road, Downham Market, Norfolk, PE38 9AW is the data controller for orders placed directly through this website.
谁负责你的资料
Terracotta House, 16 London Road, Downham Market, Norfolk, PE38 9AW 是本网站直营订单资料的数据控制者。
What we collect
We collect the name, phone number, optional email address, delivery address, postcode, order items, order notes, payment method, order token and order status needed to prepare, take payment for, deliver, refund, send order updates and support your order.
我们收集什么
我们会收集处理订单所需的姓名、电话、可选邮箱、配送地址、邮编、点单菜品、订单备注、付款方式、私密查询码和订单状态，用于备餐、收款、配送、退款、发送订单通知和售后沟通。
Why we use it
We use order details to provide the takeaway service you requested, keep a transaction record, prevent fraud or misuse, handle refunds and respond to customer requests. We do not sell customer data or use it for marketing from this system.
为什么使用
我们使用下单资料是为了提供你要求的外卖服务、保留交易记录、防止滥用、处理退款并回应顾客请求。本系统不会出售顾客资料，也不会用于营销群发。
Who receives it
Staff can see the order information needed to run the shop. Payment, hosting, SMS or email providers may process limited data for their service when those live services are configured.
会分享给谁
店内员工只能看到处理订单所需资料。正式接入付款、托管、短信或邮件服务后，相应服务商会为完成其服务处理有限资料。
How long we keep it
By default, customer-identifying order fields are kept for 13 months, then the name, phone, email, delivery address and notes are anonymized while the order totals and items remain for reconciliation and business records. The shop owner can shorten or extend this period in settings where justified.
保留多久
默认情况下，可识别顾客的订单字段保留 13 个月；到期后姓名、电话、邮箱、配送地址和备注会匿名化，订单金额与菜品记录仍保留用于对账和经营记录。店主可在有合理理由时于设置中调整该期限。
Your deletion request
Use the private order status page to request deletion of your order details, or call the shop. If the order is still active, the request is recorded and customer-identifying fields are anonymized after the order is closed. Closed orders can be anonymized immediately.
如何要求删除
你可以在私密订单状态页提交删除请求，或致电店铺。若订单仍在处理，请求会先记录，订单结束后匿名化可识别字段；已结束订单可立即匿名化。
Future call recordings
This website does not currently record calls. If call recording or voice ordering is added later, the shop must give a clear recording notice, define a retention period and follow UK GDPR and PECR requirements before recording.
未来电话录音
本网站目前不录音。如未来增加电话录音或语音点单，店铺必须先明确告知录音、设定保留期，并按 UK GDPR 与 PECR 要求处理后才可录音。